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It's Hard for Me to Say I'm Sorry

My friend Ricki asked me this the other day; “How do you say I’m sorry when you don’t feel like it?  You know, you’ve done something that's upset a co-worker, it’s not a big deal, and you’re told or know you should apologize…
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You're Moving to the Bottom of My List

I gotta tell you about a conversation I had last week. Bob (not his real name) works for a company whose goal is to be exceptional with client communications. (I bet your organization has goals similar to this too). We were in a group,…

"I Hope I'll Get in a Car Wreck on the Way There"

Ouch. My client said it half-jokingly, but there was an element of truth in her words. She was talking about preparing for a speech. She went on; "My heart pounds when it's my turn to speak at work. Even when we're just doing introductions…

You are Putting Me to Sleep

You know it.  I know it. The guy sitting across from you, wearing a "My Name is Joe" sticker, staring blankly at you while he stirs a water-downed cocktail at your fancy networking event knows it. Your ho-hum, regular ole' standard introduction…

Shut Up, My Love

I knew Clark was the one from the moment he crushed a mouse that had been running around my condo for weeks.  The sneaky rodent had been carefully avoiding and even blatantly raiding the traps I'd set

Stop Talking Behind My Back

It was the mid-1980s. Smoking was normal, and latchkey kids were all the rage.  I was in the sixth-grade and the youngest of four siblings with divorced parents. My mom was going to school, working during the day, and partying like a freshman…

You Get What You Pay For

His words hit me like a punch in the gut. A large, burly sort of guy walked up to me in the hall of a business center after I talk I'd given on storytelling and asked, politely, if he could give me some constructive criticism. "Of course!"…

WHADDYA Think?

"Why the heck did you ask me if you already knew what you wanted to do?"