Posts

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Is it hard or does it require more care?

"White pants are hard..."  I got lipstick on my white pants the other day. The spot wasn't big, nothing too noticeable, I made a passing attempt to blot it out in the bathroom, which failed.  I commented to a colleague about how it was…
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When you're married to the CFO there's bound to be conflict; One simple step to resolve issues and get back to work

According to a study commissioned by CPP Inc., U.S. employees spend 2.1 hours per week involved in conflicts, which amounts to approximately $359 billion in paid hours or the equivalent of 385 million working days. I don't know about you,…
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The one thing people really want from you when you talk

Picture this: you're at work and trying to explain to Steve (a co-worker) how a new software program works. You think you're giving directions that are clear, however, Steve is getting fidgety. Then he turns red in the face and then gets…
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Are You Overthinking Giving Feedback? One question to ask yourself when you're debating whether or not you should "say something?"

I needed to give some feedback to a good friend and colleague. She was frustrated about the way a few collaborative projects had turned out.  She's an incredible person, consistently supporting others.  More often than not, though,  she's…
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Your Details Are Wasting Dollars. How to avoid getting yourself and your listeners lost when you talk.

“I want to make sure I hit every detail, you know, so they know that I know what I’m talking about." “I like to know all the details, so I want them to know all the details.” “But what if I miss something?” Sound familiar? Is…
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It's Hard for Me to Say I'm Sorry

My friend Ricki asked me this the other day; “How do you say I’m sorry when you don’t feel like it?  You know, you’ve done something that's upset a co-worker, it’s not a big deal, and you’re told or know you should apologize…
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You're Moving to the Bottom of My List

I gotta tell you about a conversation I had last week. Bob (not his real name) works for a company whose goal is to be exceptional with client communications. (I bet your organization has goals similar to this too). We were in a group,…

"I Hope I'll Get in a Car Wreck on the Way There"

Ouch. My client said it half-jokingly, but there was an element of truth in her words. She was talking about preparing for a speech. She went on; "My heart pounds when it's my turn to speak at work. Even when we're just doing introductions…

You are Putting Me to Sleep

You know it.  I know it. The guy sitting across from you, wearing a "My Name is Joe" sticker, staring blankly at you while he stirs a water-downed cocktail at your fancy networking event knows it. Your ho-hum, regular ole' standard introduction…