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It's Hard for Me to Say I'm Sorry

My friend Ricki asked me this the other day; “How do you say I’m sorry when you don’t feel like it?  You know, you’ve done something that's upset a co-worker, it’s not a big deal, and you’re told or know you should apologize…
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You're Moving to the Bottom of My List

I gotta tell you about a conversation I had last week. Bob (not his real name) works for a company whose goal is to be exceptional with client communications. (I bet your organization has goals similar to this too). We were in a group,…
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Are You Waiting for the Other Shoe to Drop?

"I'm just waiting for the other shoe to drop." I got to thinking about this phrase over the weekend. It used to make a lot of sense to me.  I mean, things don't always work out, right? We make mistakes, bad things happen, and stuff doesn't…
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Where Did You Start?

This is me before my high school graduation. The photos are fuzzy. Yes, that's a Marborlo light in my mouth. I started smoking when I was fourteen years old, and it took me until my mid-thirties to stop completely. I used one of…
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Are You Direct or Indirect?

"It cost us $8,000," Ben said. He was talking about a situation where he " was just talking through things out loud" and "the next thing you know, things got done."  (The thing that got done was unapproved rental of a very expensive…

Are You Competing or Adding?

A couple of weeks ago, I attended DisruptHR Indy, a TED talk-inspired event focused on disrupting the world of human resources. I was there to support one of my clients and to cheer on all the other speakers, several who are good friends of…